Mental health crisis helplines, text services, webchats… …….here 24/7 to help you

If you need to talk right now, there are many services ready and waiting to respond. However you reach out to them, by phone, by text or on a webchat -they won’t judge you, they are there to help you make sense of what you’re feeling. 

Locally Provided Services

Lancashire and South Cumbria Care’s Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who are able to provide assessment and referrals to appropriate services – ring it if you need to access services or for advice about someone who needs treatment/support.

They also have a Wellbeing Helpline & Texting Service, staffed by volunteers and those with lived experience, that offers emotional support – ring if you want to chat about your mental health or are lonely etc. It can be contacted on 0800 915 4640 or by texting ‘Hello’ to 07860 022846.

A new freephone number – 0800 013 0707 – is also available to BwD residents so that everyone will be able to easily access urgent or general mental health support, 24 hours a day, seven days a week.


  • SANEline. If you’re experiencing a mental health problem or supporting someone else. Call 0300 304 7000 (4.30pm–10.30pm every day) or email or find out about their text care service
  • The Mix. Essential support for the Under 25s. Call 0808 808 4994. Or Text Crisis Messenger ‘THEMIX’ to 85258. Or access their Group Chat or Online Community.
  • Papyrus HOPELINEUK . If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling. Call on 0800 068 4141, email or text 07786 209 697.
  • Nightline. If you’re a student, you can look on the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.
  • Switchboard. If you identify as gay, lesbian, bisexual or transgender Call 0800 0119 100 (10am–10pm every day), email or use their webchat service. Phone operators all identify as LGBT+.

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